Student Support Policy    

Requesting Support

The following methods can be used to request support. We have presented the options in the order that we think works best:

  • Email your problem to helpdesk@tamug.edu. Please include your name, extension, location and a brief description of the problem.
  • Call and talk to help desk person at x4714. They will enter the call in our help desk system and assign it to a technician. If no one answers you will be prompted to leave a message. Please leave your name, extension, location and a brief description of the problem. We will call back and confirm that we got your message.
  • Drop by and see us in CLB 113.

Helpdesk Support

Information Technology offers the following support to our students:

  • Basic troubleshooting and diagnosis of computer issues.
  • Wi-Fi access support and troubleshooting
  • Canvas support
  • Howdy support
  • Printing assistance
  • Software ordering from College Station at software.tamu.edu

After-Hours and Weekend Support:

Please contact the TAMU Helpdesk at (979) 845-8300 or email helpdesk@tamu.edu 

Student Computer Diagnosis and Repair

Information Technology (IT) is responsible for limited assistance in troubleshooting your computer problems to assist you in connecting to the network.

However, if you leave your PC or laptop with us in our office (CLB113) you will need to complete a student personal computer release of liability form and we cannot guarantee the PC or laptop will be returned in the same condition as when it came in.

Information Technology (IT) WILL NOT:

  • Repair any hardware problems. Students will be notified of any problems found during our troubleshooting and IS will provide a list of local computer repair vendors
  • Reformat hard disks and reinstall MS Windows, MS Office or other applications
IT staff only does diagnosis and does NOT physically work on student computers due to the issues of liability and also the inappropriateness of using state funds to pay our staff to work on personally-owned computers. We will advise students on possible causes of problems they are facing and suggest approaches they might use to resolve them, including:
  • Recommending troubleshooting steps for them to follow
  • Recommending contacting local computer stores
  • Recommending contacting vendor helpdesks
  • Advising them of the possibility of requesting assistance from other students.