Schedule a Counseling Appointment    

• active employee: 866-301-9623

• retired employee: 833-306-0105

Work/Life Solutions is provided by GuidanceResources and offers counseling, legal and financial consultation, work-life assistance, and crisis intervention services to all our employees and their household family members.

What happens when I call?
When you call, you will speak with a GuidanceConsultant, a master s- or PhD-level counselor who will collect some general information about you and will talk with you about your needs. The GuidanceConsultant will provide the name of a counselor who can assist you. You can then set up an appointment to speak with the counselor over the phone or schedule a face-to-face visit.

What counseling services does Work/Life Solutions provide?
Work/Life Solutions provides free short-term counseling with counselors in your area who can help you with your emotional concerns.

If the counselor determines that your issues can be resolved with short-term counseling, you will receive counseling through Work/Life Solutions. However, if it is determined that the problem cannot be resolved in short-term counseling in Work/Life Solutions and you will need longer-term treatment, you will be referred to a specialist early on and your insurance coverage will be activated.

Can my children use Work/Life Solutions?
Yes. Work/Life Solutions is a confidential benefit for employees and their household family members.

Are the services confidential?
Yes, Work/Life Solutions is strictly confidential. No information about your participation in the program is provided to your employer.