Compact with Texans

Texas A&M University at Galveston is committed to providing excellence in higher education for the citizens of Texas. We will furnish the highest quality teaching, research and public service programs that our resources allow. Our objective is to serve our customers, clients and constituents with distinction. For more information on our Compact with Texans, please contact:

Dr. R. Bowen Loftin
Vice President and Chief Executive Officer
Professor of Maritime Systems Engineering

Texas A&M University at Galveston
P.O. Box 1675
Galveston, TX 77553-1675

Phone (409) 740-4403
Fax (409) 740-4407

loftin@tamug.edu

Formal written complaints concerning the University’s services may be directed to academic departments, administrative offices, State Required Report website or the Customer Service Representative listed above. A written response will be made to each written compliant within 10 working days. The Complaint will be forwarded to the appropriate University office for resolution, and the written response shall indicate to whom the compliant has been forwarded and when the complainant may expect a response from that office.

The formal written complaint procedures are not intended to supplant the other established procedures that have been and will continue to be used as a means for TAMUG’s customers to receive information and resolve issues. We thank you for accessing our web site and sincerely hope the information we provide will be helpful.

Our goal is to provide a university environment that is learner-centered; emphasizes academic rigor and high expectations of students, faculty, and staff; encourages involvement in the life of the institution beyond the classroom; fosters an environment of caring and concern; and promotes success and leadership development for all students. Contact Dr. William Seitz, Interim Associate Vice President for Academic Affairs at (409) 740-4408 or contact our website at http://www.tamug.edu.

Academics and Academic Services
National Survey of Student Engagement Data

The Division of Academic Services provides support to students in recruiting and admissions, registration, financial aid, transcripts and retention. Call (409) 740-4419 for information.

Admissions and Records coordinates the admission of new and transferring students and provides accurate and timely transcript information. Call (409) 740-4414 for more information

Academic Enhancement provides additional support to students to reach their educational goals. These activities include diagnostic testing and academic remediation, tutoring, supplemental instruction, advising, and courses in study skills and time management. Call (409) 740-4419 for more information.

Institutional Reporting provides accurate research, assessment and information to meet the needs of the campus and other state agencies. Call (740) 740-4419 for information.

Student Financial Aid helps eligible students pursue their educational goals by providing resources to students who would otherwise be unable to obtain a post-secondary education. Call (409) 740-4500.

Student Relations provides information to new and potential students about the campus and its activities. Call (409) 740-4559 for information.

The department of Administration exists to support TAMUG’s multiple missions by serving the TAMUG community through its various functions. These areas provide a variety of services to our students, staff and faculty and visitors to campus. A brief description of each area and contact number are listed below:

The campus Bookstore provides books, apparel, gifts, and supplies for the campus community. Call (409) 740-4488 for information.

The Budget function provides analysis and documentation of the campus budget as required by campus leadership and departments, various state agencies, and legislative statute. Call (409) 740-4405 for information.

Facilities Coordination is responsible for facilities inventory, scheduling of classes and all special event coordination. Call (409) 740-4736 for information.

Legislative Analysis is a function which provides campus leadership the necessary information to meet requests by various state agencies and the State legislature. Call (409) 740-4403 for information.

Physical Plant personnel maintain, renovate and clean campus buildings and facilities on campus; landscape maintenance take care of all lawns, trees and flower beds; and utilities provides water, heating and cooling, wastewater treatment and electricity for the entire campus. Copy Center is responsible for all leased machines on campus and coordinating printing and copying services. Mail service handles all incoming and all outgoing mail on campus. Transportation has responsibility for providing and maintaining vehicles to campus personnel. Campus Safety works closely with Texas A&M University Department of Environmental Health and Safety to ensure a safe campus. Call (409) 740-4547 for information

Environmental Health and Safety is responsible for industrial hygiene and agricultural, biological, chemical, fire, laboratory, laser and radiation safety. Call (409) 740-4547 for the TAMUG Safety office; (979) 845-2132 for Texas A&M University Safety office.

Purchasing Services provides logistical procurement support for TAMUG operations in compliance with applicable state and federal laws and in accordance with established federal, state, and University regulations. Procurement support includes Surplus Property. Call (409) 740-4439 for the TAMUG Purchasing office; (979) 845-3425 for Texas A&M University Purchasing office.

Campus Police is responsible for providing a safe environment and enforcing all laws, whether criminal, traffic, or university mandated on campus. See Clery Act  Data Call (409) 740-4545 for information.

Human Resources offers the following services to staff, faculty, students and retirees; benefits, employee assistance, employment, training and development, classification and compensation, and immigration services. Call (409) 740-4532 for information.

Finance

TAMUG Financial Management Services is part of the Division of Finance of Texas A&M University. This Division encompasses the following departments: Contract Administration, Financial Management Services, Student Financial Services, Payroll Services and Purchasing Services. Call (409) 740-4433 for the TAMUG Fiscal Department or (979) 862-7777 for Texas A&M University Division of Finance.

Contract Administration is responsible for collegiate licensing and administration of business, service and University administered research contracts. Call (409) 740-4941 for TAMUG Contracts office; (979) 845-0097 for Texas A&M University Contracts office.

Financial Management Services provides accurate timely and comprehensive financial and accounting data, information and services to Texas A&M University and TAMUG departments, students, faculty and staff. Call (409) 740-4433 for TAMUG Fiscal office; (979) 845-8112 for Texas A&M University Financial Management office.

Payroll Services calculates and distributes, with accuracy and timeliness, the TAMUG payroll. Payroll Services provides related customer services which include tax remittances, retirement contributions, and employee-authorized and court-ordered deductions. Call (409) 740-4437 for information.

Student Financial Services is responsible for student billing; student accounts; emergency tuition loans; disbursement of loans, scholarships, and other financial aid; and for loan repayment processing. Call (409) 740-4433 for TAMUG Fiscal office; (979) 845-8127 for Texas A&M University Student Financial Services office.

The Division of Student Affairs facilitates students’ learning both in and out of the classroom by providing continuously improving, high quality services and developmental opportunities while fostering an inclusive campus community in support of the educational mission of TAMUG. The Division of Student Affairs serves students, student families, former students, administration, staff and faculty of Texas A&M University. Call (409) 740-4585 for information.

Counseling and Health Services applies the principles and skills of education, counseling, and psychology to assist students in accomplishing academic, career, and personal development goals; and prevents harm to students experiencing severe emotional distress. This department also coordinates for the TAMUG student body the provision of medical services and the promotion of health through preventive care and education. Call (409) 740-4736.

Food Services provides a variety of food services to students, staff and faculty on campus. This department is one of the largest employers on campus. Call (409) 740-4591 for information.

Resident Life brings people and housing together in a cost effective and quality service manner that enhances the educational experience of each resident and supports the academic and educational mission of TAMUG. Call (409) 740-4445 for information.

Student Activities provides quality programs and services; encourages the life-long pursuit of active, healthy lifestyles; and enhances student development by providing leadership and employment opportunities. This department also serves the campus community as advocates, advisors, educators and administrators for students and student organizations in order to create and foster leadership opportunities that will enhance their personal interpersonal and organizational development. Call (409) 740-4598 for information.

Student Life provides education, outreach and support. Orientation programs, women’s programs, conflict resolution services, alcohol and other drug prevention efforts are provides to benefit all students. Specific programs and services are directed toward new students, off-campus students, students with nontraditional needs and students with disabilities. Services include health services, counseling, career planning and placement, and multicultural services. Call (409) 740-4585 for information.

Special Programs at Texas A&M University at Galveston include the following:

Coastal Zone Lab’s mission is to manage and coordinate the needs of research advisory, extension, and public service functions performed by the faculty of TAMUG associated with environmental quality, especially solving problems of pollution along the Texas coast. Call (409) 740-4476 for information.

Galveston Bay Information Center collects and provides information on Galveston Bay to the public and faculty, staff and students at TAMUG. Call (409) 740-4703 for information.

Texas Institute of Oceanography facilitates marine related research that would attract federal and non-state support for the marine sciences and oceanography programs at Texas A&M University and TAMUG. Call (409) 740-4941 for information.

Texas State Maritime Program prepares young men and women for careers in the merchant marine and transportation infrastructure of the United States. The academy is one of only six in the United States and the only one on the Gulf Coast. Students enrolled in the Academy are members of the Corps of Cadets. The Corps trains leaders of character and competence for service to the state and nation. This training supplements the academic experience of each and every cadet and prepares them to take charge in the boardroom or on the battlefield. Call (409) 740-4854 for information.

Outreach Programs includes nationally recognized camp programs of Seacamp, Talented and Gifted and Elderhostel designed to provide outreach programs to youth and others in marine related topics. Call (409) 740-4525 for information.

Customer Service

In 1999, the Texas Legislature passed SB 1563 which requires state agencies, including institutions of higher education, to measure customer satisfaction with the service provided by that agency.  Areas to be reviewed include such things as facility cleanliness, staff knowledge, quality of communications, the accessibility of the campus website and the handling of customer complaints.  The information is to be gathered and reported no later than June 1 of each even numbered year.

Texas A&M University at Galveston incorporates a customer service component into each campus department's institutional effectiveness plans, which are reviewed and updated annually.  The outcomes that are reported on this particular component serve as the basis for the required customer service report.  Each department has the latitude to define the component to meet their needs.

2006 Customer Service Report