STUDENT PERSONAL COMPUTER RELEASE OF LIABILITY
 

TAMUG Computing and Information Services (CIS) is responsible for:

  1. • Ensuring that all resident halls network connections are working.
  2. • Very limited assistance in troubleshooting your computer problems to assist you in connecting to the network. However, when you, the student, leave your PC or laptop with us in our office (CLB115) we cannot guarantee the PC or laptop will be returned in the same condition as when it came in.

TAMUG CIS WILL NOT:

  1. • Troubleshoot or repair any hardware problems. Students will be notified of any problems found during our network troubleshooting and CIS will provide a list of local computer repair vendors.
  2. • Reformat hard disks and reinstall MS Windows, MS Office or other applications

Before leaving your PC or laptop for troubleshooting you must complete the following steps:

  1. 1. Ran a virus scan. Which program did your use ______________
  2. 2. Ran a spy ware scan. Which program did you use ____________
  3. 3. Run windows update and update your system with all current patches. Yes ___
  4. 4. Run McAfee Stinger to repair any virus damage. Yes _____
  5. 5. Backup you critical personal data. If so, how (burn CD, copy to floppy, etc.)?

CAUTION – Routine Network troubleshooting can result in the DELETION of data on your computer. CIS is NOT responsible for lost data, YOU MUST BACK UP YOUR DATA.

After reading the above and signing this form, you have agreed to release TAMUG’s CIS department from all liabilities concerning your PC or laptop. This means CIS is NOT responsible for any problems that occur with your computer now or in the future, any damage done to your computer during troubleshooting, and any lost data.

Describe the symptoms of the problem you are having with your computer.

Printed Name ___________________________________

If you live on Campus: Dorm (A, B, C, D, E, UA Building_____ ) Room No. _______

If you live off Campus: Address _____________________________________________

Local Phone No. ____________________ Cell Phone No. ___________________

__________________________ ___________________________

Signature Date

Technician Use Only

Date of Service: ____________ Ticket #: ______________

Technician: _________________________

Note: Make sure to give a detailed description of all work done on this machine in the Help Desk ticket problems description field prior to closing the ticket. Include software installed and any information needed for future reference.

Service Completed by: _______________________ Date: ___________