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Email Migration to TAMU Campus Exchange

About Email Migration

What is happening?

TAMUG is transitioning its email service from servers hosted in Galveston to servers hosted by TAMU IT in College Station.


Some of the advantages of moving to TAMU hosted email is a larger mailbox storage (10 Gigabytes) for faculty and staff, single sign-on with NetID, shared global address book with TAMU, and Skype for business. Having TAMUG email hosted by TAMU IT frees up resources at TAMUG for other important projects.


Email will be migrated by department groups according to a predetermined schedule, starting as early as March 2018 with a targeted completion of August 2018. Check the Schedule below for the latest updates.

What should I know?

  • TAMUG Information Services staff will work with each faculty and staff member to perform the transition.
  • You will now log into your desktop computer using your NetID credentials. You will also log into the Web Email (OWA) using your NetID.
  • Settings on personal devices such as cell phones will need to be updated to point to the new email system.
  • Your email address will not change.
  • Default email quota will increase from 4 GB to 10 GB.
  • The new Outlook Web Access/App (OWA) is much more functional and works better in modern browsers.
  • You will have access to the TAMU Campus address book.
  • You will have access to Skype for Business (Lync) for chat.
  • You will still contact TAMUG IT Helpdesk for help and support.


What if I need help?

  • TAMUG IS will send out multiple emails to each department discussing the migration as their time approaches.
  • TAMUG IS will post updated information to the website.
  • TAMUG IS Helpdesk personnel can explain the email migration process.
  • After the migration, you will still contact TAMUG IS for help and support.

Email Migration FAQ

What happens to all my email after the migration?

Your existing email messages will all be copied over to your new mailbox automatically.  The majority of the data will be copied and available for normal use immediately when your department is migrated but some may take a few days to finish syncing. If you don’t see all your messages, please be patient, and give the copy process some time to finish. If messages are missing after your department’s migration week, contact the TAMUG Help Desk.

How long will migrating my email take

This is a manual process and it requires about an hour or so of your time working with a member of our IS team. IS staff will meet with each faculty and staff member to assist in migrating their email on all of their devices, these can include desktops, laptops, phones, iPads, and tablets.

IS staff will have available a loner laptop for faculty and staff to use while the work is being done, but the faculty and staff member must be present during the migration process as multiple reboots and re-authentications will be required.  We realize this is a major disruption to the employee, so we will try to make it as smooth a process as possible.

Will my Outlook auto complete email addresses be migrated?

Outlook auto complete email addresses, the recently used email addresses that automatically pop-up when typing into the “To”, “CC” and “BCC” fields, will not be migrated over to the TAMU IT Exchange system. Make sure you document any needed email addresses that are not already in the Global Address Book before the migration. These are likely non-TAMU addresses. You can always lookup email addresses in the on-line phone book.

How do I access email online?

Email can be accessed online through a web browser (like Internet Explorer, Chrome, Firefox) by going to Outlook Web Access/App (OWA).

Before the migration, go to TAMUG OWA –; login using your TAMUG credentials.

After the migration, go to TAMU OWA –; login using your NetID credentials.

How do I access TAMU Exchange email from my phone?

TAMU Exchange email can be accessed from Android and Apple iOS devices.

TAMU Exchange Email for Android

TAMU Exchange Email for iOS


The migration is scheduled for  March 2018. Below is the confirmed departmental migration schedule.


Migration Test Group – Weeks of January 22th – Complete

  • Information Services

Migration Group 1 – Week of February 19th – Complete

  • Human Resources

Migration Group 2 – Week of March 5th

  • Waterfront Operations

Migration Group 3 – Week of March 19th

Migration Group 4 – Week of April 2nd