Who to Call For Help

It is recommended that you call the helpdesk at 409 740 4714 or email helpdesk@tamug.edu initially to ensure your problem is logged in our helpdesk system.

If you put in a support call that isn't resolved at the end of three working days or you do not hear from IS please call us at 409-740-4714 to follow up.

Desktop Services

  • Helpdesk 409-740-4714 or helpdesk@tamug.edu the first place to call if
    you have a computer or IS issues, including network issues.

 Network Services

  • Network Services 409-740-4461. Server Administration, Web Master, Network Management, Wireless Network, Web Server

 Voice and Data

  • Voice and Data 409-740-4961. Telephone, Voicemail, Unix/Linux, VPN support

Email and NetID Email

  • Email and NetID Email 409-740-4955. Email, NetID Email, Atlantic /Win 2000 server

Labs and Classrooms

  • Labs and Classrooms 409-740-4960. SAGC 600, LRC/LIB 126, MASE CAD Labs, Audio Visual TTVN, Classroom Equipment, GIS Lab

Application Services

  • Application Services, Housing CBORD, Food Service CBORD 409-740-4955
  • HMS Odyssey (Housing) Client SW, PCS Food Service Card Swipe Client SW, Onestep - Client Software,Food Service Card Reader - 409-740-4063
  • Microsoft Access Support, Astra, Compass Download for ID Card, Compass Support. 409-740-4841
  • Compass Implementation - 409-741-7174

Research and Teaching

  •  Research and Teaching, eLearning 409-740-4860

If you have special needs or projects that fall outside the  services listed please contact 409-740-4714

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